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Do I need to have Microsoft Intune?

Not necessarily, it depends on what you are hoping to achieve. While SureDeploy is ideally used in conjunction with Microsoft Intune, it can also work with Microsoft System Centre Configuration Management (SCCM) or other third party mobile device management solutions. We offer an application packaging service called AppFresh, which can output packaged applications in a variety of extensions for your particular device management solution. If you would like to know more about this please get in touch.

What happens if we are already using Microsoft SCCM?

Microsoft SCCM (System Centre Configuration Management) and Intune aren't mutually exclusive - so you can definitely use them both within your organisation. Depending on your roadmap for endpoint management and / or Intune adoption there can be a few things to consider. If you are currently using SCCM, your organisation can benefit from our AppFresh service, depending on your requirements for application lifecycle management. Typically apps need to be updated within certain timeframes in accordance with your compliance framework or security standards (e.g. Essential 8). SCCM users can also potentially use SureDeploy as a pathway to begin adopting Intune for device groups or organisational roles. Proof-of-concept or pilot projects can assist with building business cases for future projects.

Do I need to create security policies from scratch?

No! A key benefit of SureDeploy is our extensive library of pre-created and proven policies. You simply choose a baseline policy, modify it to suit your specific requirements, and then push it into Intune from our portal. Our team can either do this on your behalf or you can do it independently, via our self-service portal. We also offer a wide range of policies to suit all kinds of potential use cases.

Is SureDeploy customised to our environment?

Yes. While we have a wide range of pre-packaged baseline policies and applications, your SureDeploy solution will be customised to suit your organisation and your device deployment requirements. During our initial meetings we will provide you with a pre-rollout questionnaire through which we capture your customization needs. We can then get your Microsoft Intune or MDM platform tenant set up and connected in rapid time.

How do we get started with SureDeploy?

Getting started is easy. Simply book a demo or call our sales team. Our experienced team members can listen to your requirements and recommend a plan according to the stage your business is at e.g. a pilot or empowering your Intune team.

Is SureDeploy available on an as-a-service basis?

Yes! We can absolutely provide SureDeploy on an as-a-service basis. As part of this service we provide you with a portal, through which your IT team can manage every aspect of your account. Through this portal you can add user groups or review asset reports. You can also request applications to be packaged or added to the tenant via our app store. If this sounds interesting, book a demo or get in touch to find out more .

How does SureDeploy streamline device deployment?

SureDeploy is a smart, simple, and cost-effective way to automate your endpoint device deployment, remote deployment and device management—relieving the workload for your IT team, and boosting overall efficiency, security, and compliance. Through baseline presets automated deployment, SureDeploy makes mobile device management simple. It means you can manage 1000s of devices, applications, and policies quickly, simultaneously and centrally, without having to manually package applications and create policies from scratch. Offering robust, centralised deployment, SureDeploy streamlines your processes and makes life easier for your IT team, some clients save on additional FTE headcount others extend their team capabilities.

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Why should we choose SureDeploy for our educational institution?

Mobile device management in schools is increasingly complex, whether you are supporting a BYOD policy, or a fleet of managed devices. Tasks such as centralised device control, SOE management and app distribution can be very time consuming and complex to execute effectively.

SureDeploy works with Microsoft Intune to simplify and streamline the way you manage your endpoint devices. It brings everything together for centralised control and provides you with a library of pre-configured policies which can save you time and money.

How can application packaging streamline software deployment and management in our school?

IT managers often ask about the advantages of application packaging services, or managed applications, and how they can simplify the deployment of software applications on school devices. Our AppFresh solution was designed specifically to meet this need. Goals include student and staff compliance with security control frameworks, with regular managed app patching and updates. AppFresh can save your IT team considerable time, reduce compatibility issues, and optimise user experiences across devices.

What factors should we consider when evaluating an external partner for device management?

Quality mobile device management in schools is imperative. When evaluating a partner for device management, IT managers often tell us that the partner’s domain knowledge, experience, and track record in education is a big factor. At SureDeploy, we offer all these things – as well as a willingness to customise our offering to your school and unique requirements. Simply get in touch to discuss your needs for a managed service or access to a next gen MDM platform.

How can SureDeploy support our school’s BYOD policy?

While many educational institutions now allow students to use personal devices, this can add considerable complexity from an IT perspective. A solution like SureDeploy can streamline day-to-day work for your IT team by automating crucial updates and policies – without impacting students’ privacy. SureDeploy also provides full transparency regarding all devices on your school’s network. Our team can help you determine whether a BYOD or managed devices strategy is right for your school.

What security measures are in place to protect student data and comply with regulations?

SureDeploy has 800+ pre-configured security and data protection policies, which can almost instantly enhance your school’s security posture. SureDeploy also supports a range of other security features, including data encryption, and complies with relevant industry requirements, including the Family Educational Rights and Privacy Act (FERPA), as well as regional data protection laws.

How can booking a demo help?

A demo is a great way for you and your stakeholders to see how SureDeploy works and observe how easy it is to use. During a demo we don’t just run through the features of our SureDeploy solution. We also address specific questions which your school may have and discuss whether partnering with an external provider like SureDeploy is an ideal option for you.

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How can SureDeploy work for financial services?

SureDeploy offers range of benefits for financial services organisations. It brings together all endpoint device management and provides administrators with a central point of control. You can also select from our full library of pre-configured policies, which significantly streamlines the set up of Microsoft Intune. Once you have an active subscription, SureDeploy can also simplify and streamline app distribution, identity management, security, and regulatory compliance. If you would like to know how SureDeploy can work for your organisation, we would be happy to arrange a demo.

Why choose SureDeploy over other mobile device management solutions?

SureDeploy is designed to ‘turbocharge’ Microsoft Intune by offering a library of policies which simplifies and streamlines its set up—significantly reducing the learning curve for your IT team. We can also leverage our expertise and experience to provide you with fully customised policies that work for your financial services organisation. Plus, SureDeploy can be easily configured to suit specific industry compliance requirements, such as the General Data Protection Regulation (GDPR) and Payment Card Industry Data Security Standard (PCI DSS).

What is application packaging, and how can it streamline our software deployment and patching?

Application packaging is the process of ‘wrapping’ several applications (making their installation and patching automatable) and deploying them to users simultaneously - significantly reducing the effort and time associated with manual updates. SureDeploy supports application packaging through our AppFresh service, which optimises the deployment and management of applications across device fleets. This ensures Essential 8 compliance, consistency, reduces compatibility issues, reduces cyber threats, and improves the end user experience.

Should we manage SureDeploy, Intune and application packaging in-house, or partner with an external provider?

When evaluating a partner for device management, IT managers often tell us that the partner’s domain knowledge, experience, and track record in financial services is a big factor. At SureDeploy, we offer all these things - plus a willingness to customise our offering to your organisation and your unique requirements. Simply get in touch to discuss your needs further.

How will adopting SureDeploy, and using an external partner, impact our IT infrastructure and security posture?

SureDeploy can have a significant positive impact on your IT team’s current systems and workflows. The automation of time-consuming tasks such as device deployments, user onboarding, and security patching, can result in considerable time savings. Using SureDeploy frees up time and resources for more strategic IT initiatives.

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How can SureDeploy help with endpoint device security in Retail?

Retail often have a distributed network of devices and endpoints across multiple geographical locations. We often hear that retail IT teams be be stretched to cover all the bases from patching to curating applications and managing SOE's. With a mobile device management (MDM) solution like SureDeploy, you can bring all your device management together in a central location. Plus, you can achieve enhanced security, automated app distribution, and utilise the ability to enforce policies for regulatory compliance. If you would like to know more about how SureDeploy can work for your retail organisation, contact us about a demo.

What makes SureDeploy different to other MDM solutions?

SureDeploy is a smart solution that "Turbo charges" the power of Microsoft Intune. Faster ramp up for your org, SureDeploy includes a vast 800+ library of pre-configured policies which significantly streamlines and simplifies your Intune adoption processes—making SureDeploy much faster and easier to use than other MDM solutions. By leveraging our managed services, you can also save money, and ensure more robust security policies are configured, deployed and monitored without having to do all the work.

Should we manage SureDeploy and Intune in-house, or partner with an external managed services provider?

It Depends...Retail IT managers are often tasked with weighing up the pros and cons of outsourcing their IT to a specialist partner. After seeing a demo of SureDeploy and digging deeper into their requirements, most organisations we work with see SureDeploy as a ‘no brainer’. The alternative is often a slow and steep learning curve, and time-consuming processes. A lot depends on your org's internal MDM resources and expertise. When we provide a demo of our solution, we will openly discuss the advantages and drawbacks of the approaches being considered. We also speak about factors such as cost, compliance, expertise, the level of control you wish to retain, and your timeline.

Don't SureDeploy and Intune do the same thing?

Not quite. While Microsoft Intune offers a fantastic framework, it requires considerable configuration and maintenance to be effective. This is where SureDeploy comes in. You can think of Intune as a very robust but largely empty 'house' for your endpoint management. You then fill this 'house' with the pre-configured security policies and application packaging provided by SureDeploy. Without SureDeploy you would have to configure all of this 'interior detail' from scratch, which can be a huge overhead in terms of time and learning for your IT team. And just as a family's needs of their house changes, SureDeploy helps automate Intune via updates and application patching too.

How does pricing work?

Pricing is calculated according to the number of active users you have, per month. It starts at just AU$1.99 per user. Find out more about our pricing.

Is there a free trial?

The way in which SureDeploy interacts with Intune for identity or policy management, and the associated level of permissions required for its setup, means we are unable to offer a free trial. Instead we typically recommend a 1 - 3 month pilot for organisations new to endpoint policy management, or a Demo for organisations looking to build a business case.

What if I need help getting started?

Depending on how much help you need, our team and partner network can offer a scalable support to get you into production. We can also offer ongoing managed support and maintanence packages.

How long does it take to get stood up/configured?

Typically, setting up tenant baseline policies can take a couple of weeks. It may take longer, depending on your number of tenants, roles/groups, devices, and enrolment status. Request a demo or call with our team if timing is on your mind.

What happens if I cancel my subscription?

If you would like to cancel your subscription to SureDeploy, your use of Intune or any associated package apps will continue to function. However you will no longer receive any monthly updates, which may affect your compliance and, potentially, your security. If you're thinking of leaving our platform, give our team a call.

Do you offer support?

Absolutely! We offer ongoing support and service level agreements (SLAs) that are customised to your needs. 24/7 follow the sun support is also available via our partner network.

What is endpoint management?

Endpoint management is the process of monitoring and updating any devices which are connected to your organisation’s network. This could include desktop computers, laptops, servers, mobile devices, and IoT devices. Endpoint security management involves a set of processes, tools, and policies designed to streamline the administration, monitoring, configuration, and security of endpoints throughout their lifecycle. Without effective and advanced endpoint management, your devices can very quickly become out-of-date from a security and compliance point of view, and be valuable targets for cybercriminals.

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Do I need to have Microsoft Intune?

What happens if we are already using Microsoft SCCM?

Do I need to create security policies from scratch?

Is SureDeploy customised to our environment?

How do we get started with SureDeploy?

Is SureDeploy available on an as-a-service basis?

How does SureDeploy streamline device deployment?

Want to learn more?

Get in contact with our friendly team to see how SureDeploy can assist corporate services.

Get in contact

Still have a question?

If you have a question that our FAQs don't answer, our team are on hand to help!

Click the link below to send us a quick question request.

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How can SureDeploy help with mobile device security in healthcare?

With a mobile device management (MDM) solution like SureDeploy, you can bring all your device management together in a central location. Plus, you can achieve enhanced security, automated app distribution, and the ability to enforce policies for regulatory compliance. If you would like to know more about how SureDeploy can work for your healthcare organisation, contact us about a demo.

What makes SureDeploy different to other MDM solutions?

SureDeploy is a smart solution that enhances the power of Microsoft Intune. It includes a vast 800+ library of pre-configured policies which significantly streamlines and simplifies your Intune setup processes—making SureDeploy much faster and easier to use than other MDM solutions. By leveraging our managed services, you can also save money, and ensure more robust security policies are configured, deployed and monitored without having to do all the work.

What security measures are in place to protect patient data and ensure HIPAA compliance when using SureDeploy?

Security is a top concern in the healthcare industry, given the sensitivity of patient data and the distributed nature of many healthcare workforces. IT managers typically ask us about how SureDeploy and Microsoft Intune work together to ensure data encryption, access controls, device authentication and compliance—as well as how they meet regulations like the Essential 8, NIST, or the Health Insurance Portability and Accountability Act (HIPAA). If you want to learn more about these features specifically, we would be very happy to provide a demo and run through specific policy sets and relevant compliance features.

Should we manage SureDeploy and Intune in-house, or partner with an external managed services provider?

Healthcare IT managers are often tasked with weighing up the pros and cons of outsourcing their IT to a specialist partner. After seeing a demo of SureDeploy and digging deeper into their requirements, most organisations we work with see SureDeploy as a ‘no brainer’. The alternative is a slow and steep learning curve, and time-consuming processes. When we provide a demo of our solution, we will openly discuss the advantages and drawbacks of the approaches being considered. We also speak about factors such as cost, compliance, expertise, the level of control you wish to retain, and your timeline.

How will adopting SureDeploy impact our existing IT infrastructure and workflows?

Integrating a robust solution like SureDeploy into your current systems and workflows can deliver vast benefits - particularly from a time-saving perspective. The solution can streamline the way you handle deployments, onboard users, provide training and, most importantly, secure your endpoint devices.

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What does the SureDeploy Partner Program involve?

A partnership with SureDeploy offers a wide range of benefits for you as a managed services provider or technology distributor. As well as giving you a powerful tool for automated, secure and efficient deployment services, you also gain a new and ongoing licencing revenue stream. You need to go through an application process and once approved will receive training and support regarding our technology and how you can use it to help your customers. SureDeploy can be a managed service you re-sell or you can offer your client a self service portal to save your team time and budget.

What qualifications are required to apply?

The application form of the SureDeploy partner program provides more detail. In short, our managed services partners are required to have a high standard of operation and a security-focused approach to managing client's needs. Other criteria may be required, such as an active client base or intention to start a mobile device management line of business, or adherence with security and regulatory standards. Call our team if you want to chat through the requirements in more detail.

Does the partnership program offer managed services?

Yes, managed services suit some partners who prefer not to be hands on or who don't have the resources or desire to drive these services. Some partners are the opposite and wish to utilise our policy libraries and the portal directly. The way in which you offer SureDeploy to your customers is completely up to you. It can also differ from customer to customer .

Are we able to service some clients and get SureDeploy help for others?

Yes absolutely. You can offer SureDeploy as a managed service to some clients or provide direct access to our solution to others. It's completely up to you and what works best for each situation .

Is Intune experience mandatory?

No. You do not need to have Microsoft Intune expertise to join our partner program. We can provide required training and support.

Is there a cost to become a SureDeploy partner?

No, there is not cost to join our partner program.

Why partner with SureDeploy?

There are several benefits to partnering with SureDeploy. Most importantly, our solution has specifically been designed to make your life easier and reduce the IT learning curve associated with Microsoft Intune. As a sure-deploy partner you also receive access to our specialist team, libraries and policies. You can also extend your service offering, enhance your revenue and deliver better services to your customers.

What makes a good partner?

We look to partner with organisations that share our commitment to innovation and exemplary customer service. We tend to work both with managed services partners and technology distributors who are enabling security posture policies for their clients or looking for ways to better deliver on the day-to-day challenges of managing a device fleet or standard operating environment. Organisations that already have clients using Microsoft Intune, SCCM or another mobile device management solution may also be ideal.

How can the SureDeploy Partner Program boost my revenue?

There are two key ways the SureDeploy partner program can boost your revenue. Firstly, we can provide you with a new, subscription-based service to offer your clients. Our licensing starts at just $1.99 per user. Secondly we can provide you with a solution that you can implement as a one-off engagement. Our team is available to help with enrolments or initial setup, as well as to provide guidance with device deployment. With our support, device deployment can be reduced from several days to just a few hours.

We are already Microsoft Intune Specialists. Can we be a SureDeploy partner too?

Our partner program is suited to MSP's with Intune lines of business who already have expertise implementing and on-selling Microsoft Intune to customers. SureDeploy is also designed to help organisations seeking to grow this area of their service offering. MSP's toolsets need to enable them to significantly streamline endpoint management and application deployments.

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1000s of endpoint devices are
already managed by SureDeploy