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Case study Emerge IT Partner Healthcare, Northern Territory

Transforming day-to-day productivity for a remote Aboriginal health organisation

Read how SureDeploy partnered with Emerge IT to help modernise their endpoint management services.

Sunset over the outback in the Northern Territory
8
remote sites across the Northern Territory
~300
devices moved to a cloud-managed SOE
25+
years Emerge IT has supported the organisation
“When we went searching, SureDeploy came up trumps in terms of its offering and value. SureDeploy has really alleviated complexity associated with desktop management, and enables us to seamlessly provide a reliable, fully updated and secure cloud managed SOE.”
Kevin Grey
Owner and Director, Emerge IT
Case study overview

At a glance

Challenge

Help Emerge IT deliver a best-in-class, cloud-based Intune device management solution to a remote Aboriginal health organisation.

Solution

A new cloud-based device management solution for all employees, deployed with Intune and SureDeploy.

Result

The health organisation now has:

  • A consistent, secure, next-generation SOE, with cloud-based updates to security policies and applications.
  • An ‘access anywhere’ tech solution for all employees.

For Emerge IT, the solution delivered a more streamlined, reliable and efficient deployment and management process.

Partner overview

Emerge IT Solutions

Emerge IT Solutions (EIT) is proudly owned and operated by Territorians who have been providing IT services in the NT for over 25 years. EIT is a merger of two long-term, successful NT businesses: NT Technology, incorporated in 1995, and Immense Data, in 2010.

EIT has won numerous awards, such as the Outstanding Achievement Award from Canon Australia, Business of the Year finalist, and Million Dollar Club Member with Leading Edge. This continues the winning track record of NT Technology, which won Telstra and Northern Territory Government Small Business Awards and several Chamber of Commerce Business Awards, highlighting their commitment to excellence.

For over 25 years, Emerge IT has been providing technology services to a remote Indigenous health organisation in the NT. This organisation, which is spread across eight remote locations and supports around 300 devices, was looking to shift its desktop tools to the cloud.

Emerge IT turned to SureDeploy to deliver a seamless transformation, which included:

  • A unified device management solution.
  • Secure access to files for health employees across the organisation.
  • Improved tools for daily communication.

The organisation is now able to deliver a far better service to Aboriginal communities and individuals in need.

Local ownership and legacy

A Territory-owned company formed from NT Technology, with over 25 years of service in the NT.

Award-winning excellence

EIT has earned multiple industry awards, including from Canon Australia, Telstra and the NT Government.

Remote health support

EIT has long supported a remote Indigenous health organisation across eight NT locations, managing around 300 devices.

Cloud transformation

Using SureDeploy, EIT delivered secure file access, unified device management and better communication tools, improving services to Aboriginal communities.

Detailed case study

The full story

Challenge: using the cloud to enable regional access

Emerge IT provides technology services to a remote Indigenous health organisation in the NT. This organisation is spread across eight remote locations, making it challenging to give all employees a consistent, updated, secure and readily available desktop experience. The organisation also lacked control over the software and tools its employees were using, and suffered from inconsistency between its geographically dispersed offices.

To solve this problem, SureDeploy was engaged to help the organisation shift to a secure, cloud-managed SOE.

The solution

A modern workplace

With SureDeploy, Emerge IT was able to deliver a seamless, unified and cloud-based device management solution. This has transformed the way employees in the health organisation access files, documents and communication tools every day.

Improved security posture

Automated endpoint management and deployment ensures all applications are updated regularly, tested, and rolled out without disruption to users or the IT teams. The organisation also has the benefit of a global auto save every three minutes, so employees never lose their documents or data.

Cost savings and operational efficiencies

When devices need to be replaced or upgraded, the process is now quick and seamless, with all login credentials, tools and software automatically deployed to the device from the cloud. The user simply logs in to their new device and can start using all their familiar tools and software right away.

The results: SureDeploy reduces complexity

Thanks to SureDeploy, the health organisation has been able to give its workers consistency, security and reliability, wherever they are working. The organisation has reduced its risk profile and improved its security posture. This has resulted in a better level of service and responsiveness when employees respond to Aboriginal communities.

From an IT perspective, SureDeploy has taken the complexity out of device management.

“Now, when employees log on to their device, there’s one less thing for them to think about as they have everything they need at their fingertips. It’s really helped streamline day-to-day working for their people.”Kevin Grey, Owner and Director, Emerge IT

As the MSP of record for the health organisation, Emerge IT benefits from:

  • Real-time dashboards: real-time visibility of the live status of all devices and their compliance, required updates, users and apps.
  • Better asset management: an at-a-glance view of the organisation’s environment and the location of its assets at all times.
  • Streamlined software management: easy management of the organisation’s software assets, with instant updates on licences and renewals.
“SureDeploy have been very responsive and easy to deal with, and really helped us deliver on the organisation’s needs.”Kevin Grey, Owner and Director, Emerge IT
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